Return and Exchange

We have 14 days trial period after receiving, and the violin will be delivered at ready to play condition. Buyers can always return for a full refund minus shipping charge, within the trial period.

To make your online purchase a successful experience: Please take advantage of the actual pictures and audio/video file taken from each instrument, so you will see and hear the exact violin under real performance situation. Prior shipping out, all instruments will go through another round of inspection and tone testing, to assure it is shipped at optimized condition.

We ship international on regular basis:  thick cardboard box/ a solid foam case used for packaging, foam material filled to secure the instrument with in/out of the case, so the instrument won't move during transportation.

It is also recommended to send us an email, if you have any questions regarding the choice of instruments. Our team of real pros will usually get back to you within 24 hrs after receiving your message.