Shipping and Return Policy


We accept PayPal as primary payment method, which can be paid via Visa, MasterCard, Discover, or American Express cards, as well bank account. PayPal is by far the most secured payment method for online transaction, especially internationally.

For buyers do not have PayPal account, we also accept wire transfer. Please contact us for wiring instruction.

**Safe Shopping: We will NOT ask buyer purchasing the instrument outside of our website, or checking out through unverified PayPal account. Please contact us immediately if you encounter phishing emails, offering purchase outside the site.


Each violin will be professionally set up and adjusted prior shipping.

Instrument is packed in a solid foam case with material filling inside the case, to assure it arrives at ready to play condition. No further adjustment or set up needed.


World wide shipping from Los Angeles, USA, as we have severed over a thousand players ALL OVER THE WORLD. Special rate for Fedex is now available, please contact for details.

Handling time: Will usually ship within 1 business day of receiving cleared payment.


We have 14 days trial period after receiving, and the violin will be delivered at ready to play condition. Buyers can always return for a full refund minus shipping charge* ( custom order excluded ), within the trial period.


Simply contact us for return instruction, and send the instrument back using a trackable method, USPS Priority mail preferred

After receiving your return and inspecting the condition of your item, we will process your within one business day. No restocking fee, fast and easy.

*Return shipping refund by PayPal

You can now get *partial return shipping refunded by paypal, by activating the return shipping refund option. More info please visit:


If you have any questions concerning our policy, always feel free to send us a message through the contact us page


Custom order/Commission instrument is available, policy is subject to change. Please contact for details.